Privacy and Security Agreement

1. Introduction

This Privacy and Security Agreement outlines how ADM Tech LLC ("Company") collects, uses, and protects personal information when using "orc8r" ("Service"). This Agreement is part of the commitment to maintaining privacy and securing data.

2. Data Collection

2.1 Account Information

Information related to account creation and administration, such as names, usernames, phone numbers, email addresses, and billing information, is collected. Billing information is handled by the third-party payment processor, Stripe, Inc., and is not stored on the Company's servers.

2.2 Usage Data

Data on how the Service is interacted with, including log files, usage patterns, and device information, is collected. This data helps improve the Service and ensure its security.

2.3 Customer Content

Customer content includes any data, software, text, audio, video, or images transferred for processing, storage, or hosting by the Service. The Customer retains ownership of their content.

3. Data Use

3.1 Service Provision

Data is used to provide, maintain, and improve the Service. This includes using account information for billing and customer support, and usage data to enhance Service performance.

3.2 Legal Compliance

Data may be used to comply with legal obligations, resolve disputes, and enforce agreements.

4. Data Protection

4.1 Encryption

Industry-standard encryption is used to protect data both in transit and at rest. Customers have the option to manage their own encryption keys.

4.2 Access Control

Customers control who has access to their data through access management features, including user permissions and roles.

4.3 Security Measures

Rigorous security measures are implemented to protect data, including multi-factor authentication, SSL/TLS for data transmission, and regular security audits.

4.4 Data Retention

Personal information is retained as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. The retention period varies depending on the type of data and its use.

5. Data Handling and Payment Processing

5.1 Payment Processing

All payments are processed by Stripe, Inc. Payment information is not stored on the Company's servers. Stripe's privacy policy applies to all payment transactions.

5.2 Data Handling

Customer data is stored in encrypted form in the CRM system. Personal information is not sold or shared with third parties for marketing purposes.

6. Responsibilities

6.1 Account Security

Customers are responsible for maintaining the security of their account credentials. Strong passwords and multi-factor authentication should be used where possible.

6.2 Compliance

Customers must ensure that their use of the Service complies with applicable laws and regulations, including data protection laws.

7. Third-Party Services

7.1 Integration with Third-Party Services

The Service may integrate with third-party services. The Company is not responsible for the privacy practices of these third parties. Customers should review their privacy policies to understand how data is handled.

8. Legal Requests

8.1 Government Requests

Customer content will not be disclosed unless required to comply with the law or a binding order of a governmental body. Attempts will be made to redirect such requests to the Customer and notify them of the demand unless legally prohibited from doing so.

9. Changes to this Agreement

This Privacy and Security Agreement may be updated from time to time. Significant changes will be notified by posting the new agreement on the Company's website. Continued use of the Service after the changes take effect constitutes acceptance of the new terms.

10. Contact Information

For any questions or concerns about this Privacy and Security Agreement, contact the Company at [email protected].